Returns & Exchanges
Information about cancellations, faulty goods, refunds and exchanges.
Contact us before returning anything
Please email orraa75@gmail.com before sending a return. We will give you the return instructions and the appropriate return address for your order.
Change-of-mind cancellations
Where UK distance-selling cancellation rights apply, you can tell us that you wish to cancel within 14 days after receiving the goods. You then normally have a further 14 days to send the goods back.
For a normal change-of-mind return, you are responsible for the direct return postage cost where the law allows us to require this. Goods should only be handled as much as reasonably necessary to inspect them.
Faulty, damaged or not as described
If an item is faulty, damaged on arrival or materially not as described, contact us as soon as possible with the product code, order details and clear photos or video where helpful. Your statutory consumer rights are not affected by this policy.
Refunds and exchanges
Where a refund is due, it will be handled in accordance with the applicable consumer rules. Exchanges are subject to supplier availability and may sometimes be handled as a return followed by a replacement order.
Some goods can have legal exceptions to change-of-mind cancellation rights, such as personalised items or certain sealed hygiene goods once opened.
We will provide the correct return instructions and return address for the specific order.